Privacy Policy

Introduction

Health Quiver (“we,” “us”) helps people in Washington State find out which benefit programs they may qualify for and apply for them, for free. We can screen you by phone or online, prepare your application with you, and, when you sign it, send it to the state agency for you. We are not a healthcare provider, a health plan, or a government agency. The state decides whether you qualify. Health Quiver is a service of Sherpa Works LLC, a Delaware limited liability company.

This policy explains what we collect, why, who we share it with, and your choices. Washington residents: see also our Consumer Health Data Privacy Policy, which covers health-related information in more detail.

1. Definitions

• “Personal information” means information that identifies you or could reasonably be linked to you, such as your name, phone number, address, date of birth, income, household, and health coverage.
• “Cookies” are small files stored on your device that help us improve your experience and measure site traffic.
• “Analytics” refers to tools like Google Analytics that help us understand how visitors use our site.

2. Information We Collect

• When you check what you may qualify for (by phone or online): your age range, household size, income, ZIP code or county, and whether you have Medicare, Medicaid, a disability, or other coverage.
• When you apply with us: your name, phone, email (optional), address, date of birth, the people in your household, income, expenses, and the other answers the application asks for; documents you upload (for example proof of income or ID); and your electronic signature, with the date and time you signed.
• Social Security numbers: we do not ask for your Social Security number for a food benefits (SNAP) application; the state collects it from you directly. For a Medicare Savings Program application, the form requires it. In that case we encrypt it the moment you enter it, only ever show the last 4 digits, and destroy it once the state has received your application (see §6).
• Phone calls: our phone line uses an AI voice. Calls are recorded and transcribed, and we tell you so at the start of every call. The AI is designed not to ask for or repeat Social Security, bank, or card numbers, and removes long number strings from transcripts.
• Text messages: your mobile number, if you ask us to text you, and your replies (including STOP and HELP).
• Website usage: on our marketing pages only (the home page and these policy pages), Google Analytics and the Meta Pixel collect pages viewed, time spent, and the site that referred you. We do not use these or any other third-party tracking on the pages where you check eligibility, apply, or view your case.

Some of this is health-related information (for example Medicare status or disability). HIPAA does not apply to Health Quiver because we are not a health plan or healthcare provider, but Washington’s My Health My Data Act does, and our Consumer Health Data Privacy Policy explains how we handle it.

3. How We Use Information

We use your information to:

• Check which programs you may qualify for.
• Prepare your application and show it to you before you sign.
• Send your signed application to the state agency you chose (for example DSHS or the Health Care Authority).
• Follow up with you by phone or text about your application, if you said yes to that.
• Answer your questions.
• Keep the records the law requires.
• Improve our service.

We use website usage data from our marketing pages to measure our advertising. We do not use anything you tell us about your health, income, or household for advertising.

We do not sell your personal information.

4. How We Share Information

• With the state agency, when you ask us to. When you sign your application, we send it (and any documents you attached) to the agency that decides it, usually by fax. We only do this after you sign.
• With service providers who work for us: hosting and database, secure file storage, phone and text messaging, email delivery, fax delivery, and the AI voice service that runs our phone line. They may use your information only to provide their service to us.
• Advertising and analytics providers (Google, Meta) receive website usage data from our marketing pages only, never from the pages where you screen, apply, or view your case.
• When the law requires it, for example a valid court order.

We never share your information with insurance companies, agents, or brokers unless you separately agree to it on a screen that names who it goes to. Saying no never affects your application.

Text messages: If you agree to receive text messages from Health Quiver, we use your mobile number only to send messages about your benefits application. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

5. Your Choices and Rights

• Unsubscribe: You can stop receiving emails at any time by clicking the “unsubscribe” link in our messages.
• Cookies: You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.
• Analytics & Ads: You can opt out of Google Analytics or Meta advertising preferences through their platforms.
• See, correct, or delete your information: email compliance@healthquiver.com or call (888) 306-5764. We will confirm we got your request and respond within 45 days. If we need more time (up to 45 more days), we’ll tell you why. If we say no, we’ll tell you why and how to appeal. Deleting your information with us does not withdraw an application the state already received; the state keeps its own copy.
• Stop calls or texts: say “stop calling” on any call, or reply STOP to any text. We stop right away.

Washington residents have additional rights over health-related information; see our Consumer Health Data Privacy Policy.

6. Retention of Information

We keep information only as long as we need it:

• Call recordings and transcripts: 3 years.
• Your application, signed form, uploaded documents, and case history: 3 years after your case is closed.
• Email and text sign-ups: 2 years or until you unsubscribe.

Social Security numbers (Medicare Savings Program only) are encrypted with a key unique to your case and destroyed as soon as the state confirms it received your application; if sending fails, we destroy it within 7 days and ask you to enter it again. You can ask us to delete your information sooner (§5).

7. HIPAA

Health Quiver is not a health plan, healthcare provider, or healthcare clearinghouse, so the federal HIPAA law does not apply to us. We still protect your health-related information as described in this policy and our Consumer Health Data Privacy Policy.

8. Security

We encrypt your information in transit and at rest, limit who on our team can see it, and never show full Social Security numbers to anyone. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.

9. Intended Audience

Our website and services are intended for U.S. residents age 18 and older. We do not knowingly collect data from children or from people outside the U.S.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will always show the latest version. If we make a material change to how we use or share health-related information, we will ask for your consent first.

11. Contact Us

If you have questions or requests about this Privacy Policy, you can contact us at:

Email: compliance@healthquiver.com

Phone: (888) 306-5764